Being Human: Community Management Demystified
Posted by Tim Harris | June 22, 2010So BRAND walks into a bar… (no, this is not a joke). What happens when “bar” equals “community hub?”
I’ve found the reactions of marketers to the need for serious thought and planning around community-management to be both surprising and fascinating. After all, community management– like so many of the concepts that come onto our professional radar in a rush of “why haven’t you considered this before”– isn’t a new concept. We could go all the way back to early human communities and examine counselors, religious figures and even the town drunk for clues about how to keep people happy, engaged and contributing to a greater good (or evil).