Springtime in the UK is usually an idyllic time as the crocus and daffodils bloom and the winter gives way to lush surroundings.. However, this year had a crescendo of events amassed to create several major global shifts to businesses: natural, political and technological.
Being a bank holiday in the UK this past week, I was afforded the rare opportunity to finally try a restaurant in my neighbourhood tailored to American style breakfasts. Normally there is an absurd line out the door of this restaurant – mostly of other ex-Pats seeking a reprieve from the otherwise hearty British breakfast of black pudding, bake beans and sausage. But on this weekend, most of London retreats to warmer locations. As I sat and relaxed – enjoying my filtered coffee and huevos rancheros, I spotted a number of large yellow stickers smattered across the other business along the Camden Passage. The sticker said ‘We are listening.’ I immediately thought ‘that is brilliant’ (borrowing a term from my current homeland). Were these stickers a way for business to show that they are actually listening to their customers and acting upon that feedback?
