Denuo - denuology.com

This week is full of funzies: tattoos that vibrate, celebs with one tiny hand and a Mad Men YouTube game.

After participating in a weekly experiment with Sarah Chiappetta for , I was able to uncover a few simple tweaks that anyone can implement to their own Twitter page. I describe them in this month’s community management article, covering “makeover” tips such as experimenting with new venues for creative expression, writing less characters for more quality, and involving more brands and influencers in conversation.

at ClickZ, and catch up on previous community management topics:

 

• 5 Things to Listen for in Your Community
• When Is It Time To Join The Conversation?
• Trolls Are Inevitable; Here’s How to Deal With Them
• Building a Community Management Team

Design by Sarah Chiappetta.

 

Starting this year, I’ll be cheating on Denuology and posting monthly insights for ClickZ’s new Community Management column. This month, I take pleasure in covering everyone’s favorite ’80s collectibles: trolls.

A peek at what’s covered in “Trolls are inevitable. Here’s how to deal with them.”:

• Don’t let them see you cry.
• Separate the genuine complaints from the rage.
• Kill ‘em with kindness.
• Feed your advocates, starve the trolls.
• Relish the troll fight.
• Avoid deleting.
• Prepare for a troll avalanche.

Confused? Then dive into the article here, and if you’re feeling generous and very community-managementy, check out my previous article on building a community management team.