Social Media: Creating Value that Matters
Posted by Linda Johnson | May 31, 2011We live in a world where parents name their children after social actions, where social media can , and where consumers have the ability to alter brand decisions. With such great influence and power, social media creates limitless opportunities for both consumers and brands. Too often for brands, however, the end game for their efforts is simply earning a certain number of likes, followers or views instead of the larger consumer connection.
Human connections range in the types and length of value they provide. Some connections can be short-lived while others are more sustained, and the level of impact can vary across both (think of the difference between someone handing you a flyer for a free cup of coffee vs. the barista who makes your coffee for you every morning). However, all meaningful connections, whether they occur in person or via social media, are grounded in value. So before brands start a new social program, revamp their Facebook page or extend a current campaign to the social space, they need to take a step back and examine their overall purpose and the value they can create.